At Thryova, customer satisfaction is important to us. This Refund and Return Policy explains the conditions under which refunds may be granted.
1. Digital Products and Services
Due to the nature of digital services, downloadable materials, consultations, and online resources, refunds may not be applicable once the service has been delivered or accessed.
2. Eligibility for Refunds
Refund requests may be considered under the following conditions:
- Duplicate payment made accidentally.
- Service was not delivered as promised.
- Technical issues prevented access and could not be resolved.
3. Non-Refundable Situations
Refunds will generally not be issued for:
- Change of mind after purchase.
- Partial usage of services.
- Failure to read service descriptions before purchase.
- Delays caused by incomplete client information.
4. Refund Request Process
To request a refund:
- Contact us within 7 days of purchase.
- Provide payment proof and order details.
- Explain the reason for the refund request.
Refund requests will be reviewed within a reasonable timeframe.
5. Refund Processing
Approved refunds will be processed through the original payment method. Processing times may vary depending on the payment provider.
6. Cancellation Policy
We reserve the right to cancel any service or order due to unforeseen circumstances, technical issues, or policy violations.
In such cases, eligible refunds will be processed accordingly.
7. Contact Information
For refund-related inquiries, please contact us using the contact details available on the website.